Returns Policy
14-Day Free Returns
We want you to love your Petiza purchase. If for any reason you are not completely satisfied, you can return your item within 14 days of receiving it — no questions asked.
30-Day Money-Back Guarantee
We are so confident in our products that we offer a full 30-day money-back guarantee. If you are not happy, we will refund you in full.
How to Return
- Email us at info@petiza.co.uk with your order number and reason for return
- We will send you a prepaid return label within 24 hours
- Pack the item securely and drop it at any post office
- Your refund will be processed within 3 to 5 working days of us receiving the item
Conditions
- Item must be in original condition and packaging
- Proof of purchase required
- Sale items are non-refundable unless faulty
Your rights under the UK Consumer Rights Act 2015 are not affected by this policy.
Petiza Ltd — Registered in England and Wales.